Nikhil Chand

“For living the ‘HEART’ Values of the Bank in Stepping up in my role and taking greater responsibility in ensuring business continuity in a constrained working environment given the COVID 19 Outbreak- 2nd Wave 2021. This is in recognition for your commendable behavior in going beyond your line of duty delivering exceptional services to our customers (both internal and external) and stakeholders amidst the pandemic. We acknowledge you putting the interest of business and customers first whilst the bank operated on a Business Continuity Plan (BCP) mode.”

“Shavneel is recognised for assisting Lending Support Unit team despite being the only officer managing Retail Underwriting Unit from the office (while the rest of his team were in isolation / worked from home). Shavneel also assisted Mere Cavu (Manager Credit Retail) with Expected Credit Loss whenever requested amidst his own daily duties and the only officer loading of FNPF application on the online portal. It’s his ‘Can Do’ attitude, reaching out and assisting where / when it is needed the most, which was also acknowledged / appreciated by other team members.”

“This is in recognition towards demonstrating great initiative and effort in ensuring the submissions are precisely and accurately analyzed within the timeframe.”

“This is in recognition if your outstanding efforts in ensuring compliance and proper approvals are in place prior to any drawdowns, understanding pressure at the frontline and providing workarounds to Senior Personal Bankers to reduce rework, and maintaining a strong working relationship with the Retail Team in meeting Business Unit goals. This has resulted for improved turnaround time for our retail banking team in obtaining approvals within the credit chain and further strengthen the relationship between the business units.”

…“Spot Award in recognition for the efficient approach taken by your kindself to attend loan settlement within the 24 hours timeframe whilst attending to quality assurance checks.”

Innovation Award- Team 2020 - Retail Underwriting Unit

Operational & Excellence Efficiency Award- Team 2020- ECL Management Team

I was the Team Lead for the CBS project for Retail Banking module, RLOS (Retail Loan Origination System), where the Banks core banking system is being custom made by TCS India. Hence, so far, I have documented the BRD (Business Requirement Document) for RLOS module, vetted and verified the FSD (Functional Specification Document) provided by TCS India. Presently, we are at Scripting Test Cases phase for testing.

I was the lone officer loading & managing the FNPF COVID application onto the FNPF online portal for Retail, Business & Asset Management Unit (AMU) loan account. Together with effectively liaising directly with FNPF on progress of same. The previous Government had launched this assistance for customers to use their superannuation eligibility towards advance payments for at least 12 months on their home loans.

A total of around 1200 secured loan accounts under the Retail loan portfolio was manually verified, analysed & rectified via GLA (Gross Loan Advaces) excel, CBS & physical file for issues that transpired towards loan non-amortization.

Rebate file notes were tabled for non-amortizing loan accounts and submitted accordingly to Head of Retail, Head of Credit, Head of Finance, & CEO for approval on rebate reversal amount. These accounts backed dated to more than 20 to 30 years of historical transactions. Hence, a fully-fledged research & analysis report on backdated transactions since inception was reconciled and compiled for approval and presented to management.

About 1500 loan accounts under the Retail portfolio was verified and analysed manually for stage movements (1,2,3 & NPL) to ascertain provisioning for the financial year end 2020. This project was undertaken for the external Auditors, KPMG, to determine the total provisions for the financial year.

Monthly moratorium report on COVID hardship accounts was compiled and submitted every month for RBF & Board Paper Reporting, same was conducted until it progressively had phased out.

RBF had conducted an onsite audit of HFC’s Credit risk, virtually via soft copies. Hence, the required Retail files were verified, compiled & loaded accordingly.

Subject to RBF onsite inspection, findings and issues were raised. Hence, for Retail accounts, individual file notes were tabled for approval, thereafter, issued were rectified and submitted accordingly to RBF.

Account classification on COVID Hardship & Consolidated accounts were segregated and loading accordingly for RBF reporting upon request from RBF & Board Credit Chair, Hence, a total of 403 loan accounts were verified and segmented accordingly.

This project was undertaken to assist the Branches (Senior Personal Bankers & Branch Managers) in reducing the number of expired reviews on accounts with outstanding compliance issues.